Restore a Purchase
iOS
To restore your upgrade make sure you are signed in to the App Store as the same Apple ID that originally purchased the app then open Seconds and go to Settings > User Accounts > Restore Purchases.
Nothing to Restore
This is a message from Apple notifying you that the Apple ID you are currently logged in as has not purchased the upgrade. This could be for one of two reasons:
- You purchased the upgrade using a different Apple ID.
- You purchased the paid app (Seconds Pro), which although it has the same features is not interchangeable with the free app + in-app purchase.
In both instances you should check your purchase history to find out more.
Unable to Restore
In Seconds version 3.17 we have added payment verification. This is the process where we take the digital receipt stored in your app and then send it to Apple to verify which products you have purchased with the currently logged in Apple ID.
If the currently logged in Apple ID is not the same as the Apple ID that downloaded the app you will receive the following error:
Unable to Restore
This item was purchased by a diffferent Apple ID. Sign in with that Apple ID and try again.
To resolve this issue you can, do as the message suggests and, log in as the Apple ID that actually downloaded the app to this device. Once using the correct Apple ID the receipt verification will work again.
The alternative is to delete the app and download it again using the currently logged in Apple ID and then verify the receipt against that account. If this account has not purchased the upgrade, it will need to do so.
If you choose the latter method you should ensure that a backup of your timers exists.
Android
On Android the app will recognise if you have purchased the app with the currently signed in Google Play account and then offer to restore the purchase on the main screen rather than offer to purchase the upgrade.